My order will be a gift for someone special. How do you handle this?
Please let us know if your order is a gift. We will wrap it beautifully and ship it by insured mail.
Will I be able to have the size of my ring adjusted?
JoyJewel offers the service to have the size of your ring adjusted.
However, this service is not available for some certain design.
Can I have JoyJewel jewelry engraved?
JoyJewel engraves JoyJewel creations provided there is a large enough surface available and there would be no risk of damaging the piece.
How can you assist me for jewelry consulting?
We offer free lifetime senior jewelry consulting services.
Do you have a return policy?
We have a 30 days unconditional return policy.
Please find it at the link here.
My jewelry is damaged. What can I do?
Please contact us, we will assist you and repair your damaged jewelry.
How to maintain my jewelry?
We offer you regular maintenance free for life.
Our professional craftsmen will carefully check whether the stones are firmly inlaid and make it thoroughly cleaned and refurbished.
How can I care for my jewelry?
Please visit our JoyJewel Care section.